Frequently Asked Questions
Q. How do you typically begin your work with a client?
Requests for information and price quotes come in through the web, the sales department or word of mouth, and sometimes from purchasing agents. Often when an employee leaves a company, we often get a new company based on their referral at the new company. At times we receive requests and are told that the customer is moving from one fabricator to another and just wants preliminary information.
Work begins from many different scenarios. Some send a drawing, develop a model, or, we reverse engineering (with a purchase order to cover basic costs).
We provide quotes on a short run, long production run, and inventory management process. At times, there may be partial order, releases of 50 at a time; perhaps we might run lots of 250.
Other times, we receive emails noting their interest or inquiry about our capabilities.
Once we get information on what type of finish, and we determine the details of subcontract work that may be needed, it takes us only a few days to quote… maybe even the same day.
Q. Describe the stages of a project, and how you work with a client to ensure success.
We submit the drawing to the engineering department, and they determine that we can do the project. We’ll put the job in, run the program – the actual part for our systems, such as our laser or combination machine – laser and punch – whatever type of processes must be done. They tell us from the first view that we can form the part.
We may also find out, for example, that we can’t do something because it’s too thick, or cannot hold the tolerance. We would then report this and have a conversation about the project with the customer. That discussion helps us understand what comes next; the client can tell us if our suggestions can work for them. Once we get our revision, a revised drawing, we’ll give them a formal quote, based also on the timing they need, whether it’s a one or two order as a test.
There are times when we may send parts through China or across the country. We make sure that when the parts return, they meet all specifications for the materials, the drawings, all facets of the work. This is just another service that we provide. We can work with fabricators in Europe and Asia.
A typical, standard job is 2-3 weeks if it’s not expedited. That means If it is staying in house; if the job requires other services outside RESH, such as powder coating, it adds time, perhaps a few additional weeks – three to six weeks is standard.
Communication continues at every step, even shipping. In the purchase order is a quote and shipping instructions. If somebody in the Midwest or down south that they want to arrange for the shipment, we’ll just be the middle person, we’ll provide instructions such as, it’s to be three skids, the weight, and then they’ll coordinate to have somebody come, and pick that up. (If it’s somebody local and within the northeast corner, we will deliver it.)
And when it’s ready, we have a packing slip. This, too, is carefully detailed.
We create a packing slip for every part that is shipped (Example: 1 customer but 10 parts shipped = 10 packing slips). The packing slip contains the purchase order number along with the part number, description and the quantity shipped. It also has the open quantity, indicating the quantity ordered on the specific PO# and not shipped yet.
Q. Will I have tech support throughout the process.
Yes, there is ongoing communication. Sometimes there is a tolerance that is too tight to hold or the actual dimension is outside of the allowable range, many questions arise and are not unusual.
Q. What are the range of precision tolerances you have been able to hold, understanding that there are many variables?
The range of precision tolerances that we can hold depends on various factors such as the type of part, its dimensions, and the specific requirements.
Our engineers noted that we can hold standard sheet metal tolerances of +/- 0.005 to 0.010.
Generally, for our products used in larger devices and scientific lab equipment, we have the capability to hold tolerances within the range of +/-1000. This means that our precision can be as tight as plus or minus 1000 units or as loose as plus or minus 3000 units, depending on the specific parameters.
It’s important to note that the precision tolerance may vary based on factors like the part’s geometry, angle, and dimension.
Q. What type of products does RESH, Inc. manufacture?
RESH, Inc. fabricates parts, assemblies and chassis for the electronics, computer, communications, medical, aerospace, defense, retail, and commercial industries.
Q. Does RESH, Inc. do prototype work?
Yes, our engineering department has a combined 100 years of sheet metal manufacturing experience and can spot any potential problems in new projects, allowing customers the possibility of dramatically reducing “time to market” for new products.
Q. What types of parts have you made/industries served?
We specialize in manufacturing components for fiber optic applications, including rack-mounted enclosures (which can be either rack-mounted or wall-mounted), adapter plates, splice trays, cabling, and other accessories.
This diverse range of products allows us to cater to various industries, ensuring that our clients receive high-quality components tailored to their specific needs.
We specialize in manufacturing metal components for a diverse range of industries, including:
Medical Device: We provide precision metal components for medical devices, ensuring quality and reliability in healthcare applications.
Scientific Lab Equipment: Our products are designed to meet the stringent requirements of scientific laboratory equipment, contributing to the advancement of research and technology.
Military: With ITAR certification, we have the capability to produce components for military applications, adhering to the necessary regulations and standards.
Industrial Lighting: Our metal components contribute to industrial lighting solutions, meeting the unique demands of this sector.
Commercial Applications: We serve various commercial applications, offering metal components for different purposes. This includes stainless steel products for the food industry, such as hoods, flat-top grills, wall coverings, and other accessories for kitchens.
Our commitment to quality extends to the food industry, where we supply stainless steel components to ensure cleanliness and safety in kitchen environments. This includes producing items like metal trays, cup holders, and other specialized products for culinary settings.
Our diverse expertise allows us to cater to a broad spectrum of industries, and our ITAR certification underscores our ability to meet the specific needs of military applications.
Q. What quality assurance measures are in place?
We have a designated QA department. We can provide first article inspection report software. We Import a PDF of a part, and can highlight holds, holds measured 6 holes, radius, etc. We measure for every hole, part. This applies, for example to the Aerospace, and Auto industries. For electronics there are In-process inspection checks. Also, all subcontractor services are checked, such as painting, etc.
Once a new or revised part is manufactured on the first production run, it is necessary to ensure that all requirements (such as the specific drawings and specifications) have been met by inspecting a random sample of the first production run. During the production/fabrication process, in-process and final inspections are performed for all parts, and we maintain certificates of compliance reports (C of Cs) for all materials used in the production process.
We also can provide customers with first article inspection reports and balloon/bubble drawings as needed. The balloon drawing is an essential part of the First Article Inspection Report and verifies every design characteristic requirement. In this drawing, each design characteristic has its own uniquely numbered balloon. For traceability purposes, this number needs to match with the characteristic’s numbers on the report. Since creating ballooned drawings and first article inspection reports by hand is time-consuming and labor-intensive, we utilize a software application that streamlines the process.
Q. Are there any other quality or safety assurance measures that might be important to customers?
Our isolated grinding and welding rooms prevent dust from traveling into other rooms. This is in addition to our ventilation and filtrations systems.
Q. Does RESH, Inc. offer payment terms?
Yes, the standard terms we issue are Net-30 USD. Once you submit your RFQ (request for quotation) package, we will email you the appropriate documents to initiate the process for establishing terms with RESH, Inc.